Commonly Asked Questions

Commonly Asked Questions FAQs

Do you take my insurance?

We accept all insurance. For the policies we are in network with, we are happy to file claims for you.

We are the preferred provider in the following networks: Delta Dental, Blue Cross Blue Shield, Cigna, Aetna, and MetLife.

How much does visiting the dentist cost?

We will put everything in a properly phased treatment plan for you and review the estimated fees together.

Will my insurance cover my visit to the dentist?

Let’s take a look and see what information we have. Each policy is different. You might need to call your Insurance company with the codes we have provided to find out.

How long will my dentist appointment take?

Normally it should take no more than one hour. Some procedures may take longer to complete. Your doctor would tell you how long the appointment will need to be when he orders a procedure for you.

Why can’t I have a cleaning the same day as New Patient exam?

According to the Standard of Care, we could not schedule any procedure without a proper diagnosis first. That is why we could not pre-promise you any cleaning before our doctors could see you.

Why do I need to visit the dentist?

Doctors make their recommendations based on the findings of X-rays and clinical examinations. Our aims are always to get rid of disease and help you restore the esthetics and functions of your natural teeth.

Will it hurt?

We always use a very potent topical numbing gel at the area of injection before we give you a shot. The topicals will greatly reduce any discomfort.

How soon do I need to visit the dentist for a cleaning?

As soon as possible (ASAP). The ADA recommends visiting the dentist every 6 months for a dental cleaning and checkup.

Can I make a payment plan?

We will be happy to provide a payment plan through Care Credit.

How soon can I make my appointment?

As soon as possible.

How long can I wait to visit the dentist?

We want to get you in as soon as possible. The longer you wait the worse it may get and the more expensive it can be.

What if I don't want to visit the dentist?

You become more at risk for a dental emergency.

What is my next step?

Let’s take a look at your treatment plan. On the treatment plan, every step is clearly listed and sequenced.

Can your office do a pre-authorization?

Yes. We will be happy to provide that service to you.

What is my outstanding balance from?

Please call our account manager, Tracy. She will guide you to figure out the source of the outstanding balance.

Why didn't insurance cover my visit?

Please call our account manager, Tracy. She will guide you to figure out the source of the outstanding balance.

Can I wait until my next recall or new insurance starts?

We’d like to see you back as soon as possible

Why do I need Periodontal maintenance instead of a regular cleaning?

Periodontal disease is a life-long condition like diabetes. It cannot be cured. We can only control it by regular re-care procedures known as periodontal maintenance. Once you are diagnosed with periodontal disease, all future re-cares are classified as periodontal maintenance, no longer prophylactic cleaning.